And among the main ones are: Improve the customer experience and anticipate their needs. Increase loyalty rates . Enhance communication and interaction with users. Create Uganda phone number content and experiences . Stand out from the competition (mainly. Regarding the one that does not use customer-centric techniques ). Unify the lines of action of the company’s departments and provide coherence for the brand. Reinforce advertising strategies through effective messages. Or identify good business opportunities . In short. As you can see. Incorporating the essence of customer centricity into our lines of work will allow us to focus our efforts much more on the customer and.
Therefore. Make our decisions more profitable as well. And it is that. According to a study carried out in Spain and Latin America . Only 47.17% of consumers are “moderately satisfied” with the Uganda phone number service they receive from companies in their respective countries. While only 16.83% claim to be “completely satisfied” . Data that reveals that customer service is the aspect where companies have even more room for improvement . The customer experience (CX) is a basic aspect that must figure in any business strategy. However. The way to deal with it can be very different.
Explained How Companies Uganda Phone Number
On the one hand. There are companies that see it as a simple business unit or cost center; while on the other. There are those who consider it something more important and understand that it can also become a relevant source of value . Well. There are results that confirm that organizations that bet on CX as the Uganda phone number axis of their activity achieve better economic results than those that do not . And today in ACTIONS we are going to analyze one of the most clarifying works on this aspect. Technology and data analytics. Keys to CX profitability The consultancy Accenture has recently published its study ‘ End-to-Endless Customer Service’ . This has been carried out in 13 countries and 14 sectors; and has obtained the opinion of nearly 2.000 executives responsible for or related to customer service.
As well as 16.700 business and consumer customers. And one of its most outstanding conclusions is that those companies that consider their customer services as a source of value. Instead of as a cost center. Can multiply their income by up to 3.5 times . Something for which they only need to invest 50 basis Uganda phone number more in this aspect . This is important. Because it reflects the mistake that can be made by a company considering dealing with its customers as a cost factor. A vision more typical of the past. But which has now been completely changed by the irruption of digitization and technological advances that allow both the collection of data and the use of it . In this way.
Above All. It Will Be Uganda Phone Number
Today it is possible to get to know customers much better. So that the offer is better adjusted to their demand and this relationship generates value by itself . How to turn the customer experience into a source of value? In any case. It is never too late for an organization to understand the importance of putting the Uganda phone number experience at the center of its strategy. The aforementioned work proposes three key opportunities to make this change and begin to appreciate positive results: Increase confidence through a proactive and predictive service: Anticipation is a key concept. The study indicates that up to 75% of B2B customers and 66% of B2C customers consider it “important” to receive solutions through a service that is proactive.
