Mobile-first has been talked about for a long time and it has been proven that companies that followed this principle were more prepared . The physical channel will continue to be essential in the future, but all companies will have to have a clear digital strategy and implement it at the same level because the user will not differentiate between the two worlds, expecting a one channel experience.
New user experiences that are here to stay. Users have changed many behaviors due to confinement and other restrictions, many of them having to do with digital. This type of change in the way the user behaves in digital tends to bring a knock-on effect – improvements in usability, an increase in users – and a change effect in the market – players who have not adapted will have to transform.
The option is no longer “cloud or no cloud” but, which provider and how we will define the architecture. The advantages of having flexible and scalable systems have been demonstrated in 2020. Teleworking, mass meetings, being able to share large files, collaborative work, the traffic boom and electronic commerce have been able to occur more easily in those companies in which cloud computing was a reality. At the very least, companies will have to move toward hybrid architectures that give them greater flexibility and Gulf Phone Number List scalability than before.