After more than two months of lockdown. The epidemic has brought enormous pressure to the express delivery industry in shanghai and even the whole country. In addition. The rapid increase in express delivery brought about by the 618 e-commerce promotion has caused “Tiredness” both in terms of transportation timeliness and the quality of customer service responses. Show. I believe that for most of my friends in shanghai. Who have just come out of “Isolation” and encountered a delay in express delivery. Most of them have an understanding attitude.
There are some more extreme
unpleasant experiences (like me). From the past “God’s perspective” to interpret express delivery services. To a more pertinent analysis of the industry. An Ecuador Phone Number express delivery complaint experience against the background of the epidemic made me suddenly realize that the epidemic may not be the root cause of poor customer experience in the logistics industry. . In order to help explain more clearly. The following is a brief summary of the three aspects of restoration. Disassembly and resolution . 01 restoration: the whole process of express complaint The story starts with a purchase after the epidemic in shanghai was lifte. In early june.
The coffee I ordered at a coffee shop
I frequented was delivere. According to past experience. The place of delivery to the place of receipt belongs to the same city. And there is basically no problem in arriving the next day. Occasionally there is a delay and it will definitely arrive the next day. But unfortunately. It took 6 days for this poor package to be picked up at 10:00 am on june 4th and finally signed at noon on june 9th. Among them. It took nearly 4 and a half days to be strande at the business outlet and wait for delivery. . But it is actually only 10 minutes away from the delivery point to the receipt. If the experience of this package were to be described graphically. Its despised journey might look like this: