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Customer Journey Map: eCommerce

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Customer Journey Map: eCommerce

Let’s take a look at a few statistics that you’ll want to consider as you’re developing a customer journey map for eCommerce Honduras Phone Number List. First off, 81 percent of shoppers research online before making a purchase—this statistic makes the awareness stage vital when you’re considering how to create a customer journey map.

What’s more, 73 percent of retail customers shop on multiple channels. What this means for you is that the customer journey may include purchasing from a platform other than your website. Keep this in mind as you’re doing your research to find out where your audience is online.

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And here’s one more statistic that you must consider: 39 percent of buyers who do an online search with their mobile phone is likely to call your business. Are you ready to provide customer service via the telephone? Telemarketing may be part of your buyers’ journey.

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