Therefore Customer success literally means helping our customers succeed and helping our own business grow through customer success. It is a long-term. Scientific and professional strategy aimed at bringing sustainable benefits to customers and the company. To maximize. If you want to truly understand the meaning of customer success. However You need to know our customers first. Understand their definition of success. And then help customers to achieve customer success. Born in the united states. Salesforce. However The world’s largest saas company. Has successfully pushed customers into everyone’s sights.
Know customer success
Salesforce pioneered the on-demand crm solution that South Africa Phone Number customers can order according to their actual needs. Order the required application software services from the manufacturer through the internet. Pay the manufacturer according to the number and duration of the ordered services. And use the software service through the internet. In order to better retain customers and let them renew their contracts. Around 2010. Therefore Customer success was born. Which is to be customer-centric. To ensure that customers’ needs are met. However And customers can succeed. In order to retain customers and benefit from customers.
How to achieve customer success
Therefore More and more companies in china are learning from South Africa Phone Number salesforce and have achieved good results. In the future. We will take the customer-centric closed loop. Which is to help our users and enterprises succeed with the vision of customer success. However As digital transformation becomes more and more successful. Many companies use digital to drive product iterative updates. And we know more and more about customers. . Therefore In order to better help our customers. Let them be successful. Conducting subscription payment and membership business. Or even selling one-time products or services. However As long as we want to do long-term business with our customers. Drive the business to reduce churn.